FAQs

What currency are the prices do I see in the site?

All prices are in USD.

I just placed an order, when will it ship?

Please allow 24-48 hours production time for your order to ship out, average shipping times are 7-10 business days excluding holidays.
Tracking numbers will be updated 3-5 business days after your order has been SHIPPED. If you don't have a tracking number after 5 business days please email us at milad479@gmail.com


I am not in love with my order, can it be returned? What if there is an issue?

We offer a 100 % money-back guarantee if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.
Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?

You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.

I have entered an incorrect address what do I do now?

If you have miss-spelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double-check if the address given is wrong kindly notify us via email at milad479@gmail.com If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 7-10 business days. Longer times if shipped from other than the US.

I have a question that wasn't answered, can you please help?

Absolutely! Please send us an email to milad479@gmail.com. and we will be happy to assist you in any way we can. We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.

Kratom FAQs

Is Kratom Legal to Buy and Use?

Kratom’s legal status varies across the U.S. and internationally. While it's federally legal in most of the U.S., several states and municipalities have restrictions or outright bans. Before buying or using kratom, check the laws in your specific area. At Kratom Empire, we do not ship to locations where kratom is banned. Always verify your local laws to stay compliant.

Is Kratom Empire’s Kratom Lab-Tested?

Absolutely. Your safety is our top priority. Every batch of kratom at Kratom Empire undergoes strict third-party lab testing for purity, alkaloid content, and contaminants like heavy metals and pathogens. We only offer kratom that meets our rigorous quality standards, so you can shop with confidence.

What Are the Effects of Different Kratom Strains?

Kratom effects can vary widely based on the strain and dosage. Strains are often categorized by color: Red, Green, White, and sometimes Yellow or Gold. Red strains are typically relaxing, green strains offer a balance of calm and energy, and white strains are more uplifting. Each person may respond differently, so it’s best to start low and explore what works for you.

What Types of Kratom Products Does Kratom Empire Offer?

We carry a wide variety of kratom formats, including:

Whether you prefer quick-and-easy dosing or traditional methods like teas, we have something for every lifestyle.

Is Kratom Safe to Use?

When sourced responsibly and taken in moderation, kratom can be safely enjoyed by most adults. However, we recommend consulting a healthcare provider—especially if you have health conditions or are taking other medications. Stick to recommended doses and only buy from trusted, lab-tested vendors like Kratom Empire.

Can I Travel With Kratom?

Yes and no. Traveling with kratom is allowed only if your destination permits its possession and use. While it may be legal where you live, crossing into a state or country where it’s banned—even accidentally—could have legal consequences. Always research your travel destination’s regulations before packing kratom.

How Do I Take Kratom?

The most common ways to use kratom include:

  • Mixing powder into a beverage like juice, coffee, or tea

  • Toss-and-wash (placing powder in the mouth and washing it down with a drink)

  • Capsules or tablets for easy and tasteless consumption

  • Liquid shots or extracts for higher potency and fast absorption

Pick a method that fits your routine and tolerance level.

What’s the Right Kratom Dosage for Me?

Everyone reacts differently to kratom. A typical starting dose is about 2 to 3 grams, but some users prefer less, while experienced users may opt for more. It’s best to start small and increase gradually, paying attention to how your body responds. For extracts or enhanced products, follow the dosage instructions on the label.

How Old Do I Need to Be to Purchase Kratom?

You must be 18 years or older to buy kratom from Kratom Empire. In certain states, age restrictions may be higher (e.g., 19 in Louisiana, 21 in Tennessee). We comply with all local laws and require age verification at checkout.